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Telehealth Programme

Scottish Families is aware of the lack of availability and the inconsistency of services throughout Scotland to families affected by alcohol and drugs.  Families living in rural and remote areas are particularly challenged by stigma and access to support.

With a clear focus on supporting family members of a loved one with problem substance use, we have expanded direct support to families in rural and remote areas by offering a Telehealth Programme. Families living in rural and remote locations now have access to free, confidential, evidence-based interventions using telephone, email and web chat.

This ground breaking programme not only offers 1 to 1 and family support groups but also provides multiple channels of support when and where families need it most.  We offer Community Reinforcement Approach and Family Training (CRAFT). CRAFT research has shown that almost 7 out of 10 people who participate in the programme positively influence their loved one to attend treatment.  Support is available through the following channels via pre-booked appointments (For a printable version of our Telehealth leaflet click here):

Virtual Family Support Groups

  • Fortnightly 2 hour sessions available
  • Log in at an arranged time to chat with other family members

1 to 1 Video Conference Support Sessions

  • CRAFT sessions available weekly or fortnightly

1 to 1 Text based Support

  • CRAFT sessions available weekly or fortnightly
  • Instant messaging online between client and interventionist

1 to 1 Telephone Support

  • CRAFT sessions available weekly or fortnightly

E-Learning Modules

Covering a variety of wellbeing topics including:

  • Sleep hygiene (promoting better sleep)
  • Healthy eating
  • Anxiety
  • Stress
  • Depression

These modules are accessible any time and self-led.

Access this service today by contacting our confidential Helpline free from landlines and mobiles 

Telephone - 08080 101011

Email -

Webchat - online