We rely on volunteers to man our free phone helpline and to provide fundraising, research and admin support in our Glasgow office.
Helpline volunteers receive training which includes call handling skills and drugs awareness. Once you start answering calls, you will receive ongoing training and support from our information and support development officer.
Two of our longest standing helpline volunteers explain why they volunteer: ‘We feel passionately about the helpline because we know that families need help and support too. We’ve been in that position ourselves and know how isolating it can be.
‘It’s important for us to make callers aware of the different sources of help that already exist. Sometime though, just a chance to be able to talk it through is all that’s needed.’
Office-based volunteers complete a short induction programme and receive ongoing support. Volunteering can be a great way to gain first-hand experience of working for a charity, try out new tasks and learn more skills. Our volunteers have helped with research, fundraising and administration.