Would you like to volunteer for us from the comfort of your own home?

We are looking for home based helpline operators to volunteer with us.

What does that actually mean?  You would be answering our helpline calls and webchats from your own home and signposting the callers to suitable support organisations.

What experience do I need? None.  We would like you to have an awareness of alcohol and drugs.  You will be providing listening and emotional support to individuals who are affected by someone else's substance use.

What equipment would I need? You will need access to a phone (either landline or mobile) with a quiet space to answer calls (no kids running around or dogs barking etc), internet access at home, a laptop or computer and an email address.

Will I receive training? We provide training on call handling, alcohol & drugs awareness and also information on support services available.  

You can read more about the role hereAre you interested?  If so download the application form here and the equal opportunities form here.  Send these via email to suzanne@sfad.org.uk or post them to the address below.

Postal Address

Suzanne Gallagher

Helpline Development Officer

Scottish Families Affected by Alcohol & Drugs

226 St Vincent Street