Volunteering provides a platform where I get to experience real life situations that would not be possible anywhere else. You encounter the reality of alcohol and drug users and also the kind of person that they become due to this. By giving emotional and listening support to callers, I am able to give back to the community which in itself is extremely rewarding. Ive been volunteering every Sunday evening since October 2015. I've learnt a lot about myself and have brushed up on quite a few skills, which I continue to develop and strengthen.