Volunteering provides a platform where I get to experience real life situations that would not be possible anywhere else. I encounter the reality of alcohol and drug use and how this can impact and change family life. By giving emotional and listening support to callers, I am able to give them reassurance and bring some calm to a sometimes frantic situation. Families really do benefit from the support that helpline advisors can give. By volunteering I am able to give back to the community which in itself is extremely rewarding. I’ve been volunteering every Sunday evening since October 2015. I've learnt a lot about myself and have brushed up on quite a few skills, which I continue to develop and strengthen.