Festive Helpline Opening Hours

The Scottish Families Affected by Alcohol and Drugs Helpline will be running at a reduced capacity during the holidays. Our Helpline opening hours are Monday to Friday 9am – 9pm. Our advisors will not be available for all of these hours but our answer machine message will be updated daily to reflect the times when an advisor can be reached over phone and webchat. If no advisor is available you can leave a message and we will return your call.

For Saturdays and Sundays we operate a call-back service where you can either leave a message, email us or text us.

At peak times our Helpline may be busy. We have dedicated email and text advisors that can potentially respond faster to you.

Helpline: 08080 10 10 11
Email: helpline@sfad.org.uk
Text: 07717488079
Webchat: www.sfad.org.uk

Bereavement Support Service referrals will still be taken during the festive period but the referrals will not be allocated to a counsellor until after the holidays (week beginning 4th January 2021) as this is an outsourced service.

Have a lovely break over the holidays and we’ll see you all again in January!

You can download our Festive Support Leaflet – please share with your family, friends and anyone you think may need it.

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