Family Support Organisations

Al-Anon Family Support

Helpline providing support for families and friends of problem drinkers whether the person is still drinking or not. Information on support groups and times can be obtained through their helpline number and website.

National Helpline: 0800 0086 811




Adfam is a national charity tackling the effects of alcohol, drug use or gambling on family members and friends. It aims to empower family members and carers, support frontline workers and influence decision-makers to prevent alcohol and drugs from destroying families. It aims to empower family members and carers, support frontline workers and influence decision-makers to prevent alcohol and drugs from destroying families.


We Are With You

Provides free, confidential support with alcohol, drugs or mental health online and through their local services. They also provide support to family members and friends of those who use substances. Live Chat available on website Mon-Fri 9am-9pm Sat-Sun 10am-4pm.


Families Outside

Families Outside is the only national charity in Scotland working exclusively on behalf of families affected by imprisonment. They speak to thousands of families each year, providing information and support on issues such as housing, finance, and emotional support. Their helpline provides impartial information and support and is often the first port of call for families looking for help. If family members require more in-depth support, their Regional Family Support team is on hand throughout Scotland and can offer direct, one to one support until a positive outcome is reached.

Helpline: 0800 254 0088

Text Support: FAMOUT to 60777



Parentline Scotland

A free helpline and email service for anyone with a concern about a child, run by Children 1st.

Helpline : 0800 028 2233 (Mon-Fri, 9am to 9pm. Sat-Sun, 9am to noon




Relationships Scotland

Relationships Scotland’s network provides relationship counselling, family mediation, child contact centres and other family support services across all of Scotland. Their work supports individuals, couples and families experiencing relationship difficulties.

InfoLine: 0345 119 2020 (Mon – Fri 9:30am – 4:00pm)

Webchat :


SACRO (Safeguarding Communities, Reducing Offending)

Provides advice, assistance and support to offenders and their families. An online search for local offices.

Telephone: 0131 624 7270




Home-Start provides informal and friendly support for families with young children. Home-Start provides direct support through our local Home-Start network – families are introduced and matched to an available volunteer. Their support is free, confidential and non-judgmental.


Capability Scotland

Capability Scotland delivers care, support, and education to disabled people of all ages and their families and carers throughout Scotland.

Telephone: 0131 337 9876 or 0131 346 2529


One Parent Families Scotland

Operates the National Lone Parent Helpline, providing advice and practical support for single parents. They give advice on benefits and tax credits, child maintenance, family rights, childcare, separation, moving into work and advice on education funding. They also offer locally based services that provide personal face to face family support, help to move into work through work preparation or work training programmes, a flexible childcare service, debt advice, representation on benefit disputes and practitioner support.

Helpline0808 801 0323

Webchat: (Monday to Friday 9.30am to 4pm)



Age Scotland

Age Scotland is the leading charity representing older people in Scotland and supporting their rights and interests. Their mission is to inspire, involve and empower older people in Scotland, and influence others, so that people in Scotland enjoy better later lives. They also provide guidance and support to those who care for or work with older people. Age Scotland provide free information and advice to help you on diverse topics ranging from claiming benefits to Power of Attorney, care at home and care homes.

Helpline:  0800 12 44 222 (Monday to Friday 9am – 5pm).


The Silver Line – Helpline for Older People

The Silver Line operates the only confidential, free helpline for older people across the UK that’s open 24 hours a day, seven days a week, 365 days of the year. Their specially trained Helpline team can offer conversation and friendship, provide information and advice and link callers to local groups and services.

Helpline: 08004708090



OSHAYS – from surviving to thriving with FASD

Offering support to families of children with Foetal Alcohol Spectrum Disorder. Organisation helps to raise awareness of how FASD can affect the children and their families.

Website :
Telephone :01292 261094
Email :




Think your organisation should be listed here?

If you would like your organisation to be considered for adding to our website please contact our Helpline Development Officer, Suzie Gallagher -

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