Contact Our Helpline
We are here to support you if you are concerned about someone else’s alcohol or drug use. We can chat, offer listening support and information, and link you either into our own services or services local to you.
Chat on the live help on our website
Or fill out a form here.
We understand that making the first call can be difficult; it may even be the first time you have spoken to another person about what’s going on. Our advisers are here to listen for as long as you need them to. If you are not comfortable speaking over the phone with someone, we also have a helpline email and a webchat service.
Our helpline hours on weekdays are between 9 am and 11 pm. We run an out of hour’s weekend helpline service where if you leave a message, someone will get back to you within 48 hours.
If you call outside of helpline hours you can leave a voicemail message with your name, phone number (including area code) and a time that is suitable for us to call. We will only call from the helpline number 08080 10 10 11.
We keep statistics of our helpline calls to have a better understanding of where people are calling from and where they find out about us. We ask for your age and location but will not take any personal details unless you are being referred to one of our services.
For full information on your privacy please read our Support Service Policy Notice.
If you have used the helpline, we’d really appreciate your feedback. Click here to fill out our feedback form.