One to One Support

We offer one to one support to anyone in Scotland over the age of 16 who is affected by someone else’s alcohol or drug use.

We will offer you time and space to explore the issues affecting you, let you express your thoughts and feelings, and help you to come up with ideas and solutions to move forward.

Each support session lasts around one hour and the frequency can be arranged to suit your needs. Most of our sessions are online and by phone, but if you would prefer support in other ways we can arrange this.

You will be supported by a practitioner from our Telehealth or Holding On team that includes Gill Harmon, Sarah O’Hare, Alison Fleming, and Nicole Darroch. You can find out more about our team below.

How can I get in touch?

If you feel one to one support is for you, you can get in touch through our National Helpline where you will speak to one of our advisors. They can chat with you about what’s going on and can tell you more about our one to one support. If you feel one to one support is for you, the advisor will refer you to our family support team.

Call: 08080 10 10 11
Chat on the live help on our website
Or fill out a form here.

What happens next?

Once our helpline advisor has referred you, a member of our family support team will contact you to find out how we can best support you.

In the first session, they will ask for some information about your situation and talk through the different ways they can offer support.

Our one to one support is normally weekly sessions, although this depends on your situation. You can decide how often you’d like us to be in touch. We also have evening appointments available if you prefer.

We focus on the CRAFT (Community Reinforcement and Family Training) approach to family support. Our trained practitioners will explain and go through different topics each week such as boundaries, communication skills and self-care. If you feel CRAFT is not for you, we can look at other ways of supporting you.

Meet the Team

Gill Harmon – Acting Senior Virtual Family Support Practitioner

Image of Gill Harmon, Scottish Families staff member

Gill has been with Scottish Families since November 2018. Gill works on our Telehealth service delivering CRAFT to family members. She also works on our bereavement service setting up counselling sessions for family members. Gill has seven years of experience working in an alcohol and drug treatment service in a Local Authority. Before this Gill worked with young people experiencing homelessness, trauma and addiction.

Gill’s experience to date forms her passion for working with family members. Gill has always felt that families should have the right to their own support. As well as often being an integral part in their loved one’s recovery families have to be recognised in their own right.

Nicole Darroch – Virtual Family Support Practitioner

Nicole joined Scottish Families in November 2020. She has worked with children and families for 10 years in different sectors such as residential care, children’s rights and advocacy, as well as variants of other third sector projects.

Nicole qualified as a Social Worker in 2014. Relationship-based practice is always at the heart of what she does and she always aims to work for an organisation that places relationships at the centre.

Alison Flemming – Virtual Family Support Practitioner

Alison joined Scottish Families in April 2021 as a Virtual Family Support Practitioner delivering Telehealth and our Holding On project. She has five years’ experience in delivering CRAFT (Community Reinforcement and Family Training).

Prior to working for Scottish Families, she established family support in South Ayrshire. She has also worked as a Project Worker for people in addiction. Alison is passionate about families and getting them support in their own right.

Sarah O’Hare – Virtual Family Support Practitioner

Sarah joined the team in July 2021 as a Virtual Family Support Practitioner, delivering both Telehealth and Holding On. Children and young people were at the heart of her previous experience, as well as working in the voluntary sector.

Sarah was a volunteer counsellor at Childline for 5 years and has supported families in a hospice setting, and school/community settings. In a previous role, she delivered an evidence-based family therapy model to young people and their families to reduce the risk of relationship breakdown and accommodation. She is passionate about improving family relationships and empowering families.


We collect information about you when you use our Helpline or One to One Services. For full information on your privacy please read our Support Service Policy Notice 2022.

‘Thanks again for today, it was a great help to talk to someone with experience of our problem. We both felt a little more at ease after speaking with you and we are both in agreement as to a way forward with this.’ (Husband and Wife Family Members)

‘I was unsure of what to expect and was very nervous but was quickly put at ease, the understanding, empathy and guidance which I was given has made me feel a much stronger and happier person and a lot more able to deal with the pressures within my life.’ (Family Member)

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